1. TRAVEL CONTRACT AND RESPONSABILITY

The travel contracts effectuated will be regulated under the Law D.L. 111 dated 17/03/1995, put into effect by the Directive 90/314/CEE, according to international travel conventions and in particular by the Convention of Brussels dated  20/04/1970, enforced by Law number 1084 dated  29/12/1977. The responsibility for the organization of the trip can by no means exceed the limits provided for by the above-cited laws.

2. BOOKINGS  

The acceptance of  bookings by the agency is subject to the availability of places and is understood to be finalized from the moment of the confirmation by the organizer.  In the agency-organized trips which include bus rides or bus tours, the available seats are assigned according to the chronological order of the receipt of the pertinent deposit.  This rule is not valid for daytrips. 

3. PAYMENT

At the moment of booking, a deposit of 25% of the total price must be sent in.  In some cases, there is also a booking fee which amounts to €10.00 for multi-day trips worth less than €500.00, and €20.00 for  those worth more than €500.00. The balance must be settled within 20 days previous to the departure date.  For registrations effectuated within 30 days previous to the departure date, the entire sum must be paid at the moment of booking. If the booking of an NSOE trip takes place more than 31 days previous to the departure, there is a discount of the booking fee.

The failure by the participant registered for a tour to respect these conditions authorizes the agency to annul the booking even if it is already confirmed. Registration implies full acceptance of all present norms and conditions by the traveler.

4. VARIATIONS IN THE PROGRAM

Previous to the departure, the agency has the right to significantly modify the travel program, as provided in article 12 of  Law  D.L. 111 dated 17/03/1995. After the departure, whenever an essential part of the services agreed to in the contract cannot be effectuated, the agency will provide appropriate alternative solutions which enable the continuation of the journey.

5. CANCELLATION OF TRAVEL BY THE AGENCY

The agency reserves the right to annul a trip at any moment before departure, in accordance with article 10 of Law n°1084 dated 27/12/1977,  the ratification and execution of the International Convention on Travel Contracts (CCV) signed in Brussels on 23/04/1970. The responsibility of the agency is limited to the sole restitution of the monies deposited.

6. CANCELLATION OF THE BOOKING BY THE CUSTOMER

The customer who finds it impossible to make use of the booked travel package may (except for those trips which include flights) yield his or her place to another person who satisfies the required conditions for the journey. However, this is only possible if the NSOE  agency is informed in writing.  The letter must arrive at least 4 working days previous to departure. All pertinent personal data of the new traveler must be included. Both customers are held responsible  for the payment of the balance of the price and for any further expenses incurred by the agency which derive from this modification.

7. WITHDRAWAL

If a participant registered for a trip should withdraw from the contractual agreement for reasons other  than those specified in the cases addressed in articles 11 and 12 of Law  D.L. 111 dated 17/03/1995,  he or she has the right to a refund of a net sum arrived at by deducting from the total price a penalty according to the following scale:

(In addition, the agency reserves the right to subtract any outstanding fees or expenses related to the cancellation of their services.)     

-  the booking fee : from 30 to 21 days previous to the departure;

- 30% of the total price : up to 20 days previous to the departure;

- 50% of the total price : up to 7 days previous to departure;

- 70% of the total price : up to 3 days previous to departure;

- the entire amount : after that time limit; or in the case of the customer not showing up at the departure; or in the case of the customer interrupting their participation in a trip which has already begun; or in the case of someone who is not able to effectuate the trip for lack of, or inaccuracy of, their personal identification documents such as a passport. At the moment of the definitive confirmation of the trip, it is strongly advised that the participant take out a special insurance policy which covers the expenses related to a possible withdrawal from the contractual agreement itself according to the general conditions of the insurance company.

8. VALIDITY OF THE PRICES 

The prices are calculated on the basis of exchanges, the costs of carriers, and the costs of the various services indicated in the travel program at the moment it is issued. Therefore, the final price may vary as a consequence of changes in the above-mentioned categories. If the overall rise exceeds 10% of the total price, the customer has the right to withdraw from the contractual agreement as long as this is communicated to the agency in written form within 2 working days of receiving the communication relative to the rise.  In the absence of this written communication by the customer, it will be understood that the modification has been accepted.  

- IDENTITY PAPERS OR DOCUMENTS –

Valid identity papers are necessary everywhere; in some countries it is required to bring a passport which is valid for at least 6 months after the date of entry.